Program/Project Manager

The PM performs day-to-day management of overall contract support operations or task orders, possibly involving multiple projects and groups of personnel at multiple locations.  He/she develops plans, schedules, and resource estimates for projects and programs using established project management standards and practices.  The PM establishes and alters (as necessary) management structure to direct effective contract support activities or assigned delivery order projects; and organizes, directs and coordinates the planning and production; and proactively responds to ad-hoc client requests in a high profile and fast paced environment.  This position provides support, manages expectations, and interacts with client and/or project teams on a daily basis.

Responsibilities

* Plan, organize, and ensure quality of client assignments and deliverables

* Analyze, understand, and interpret applicable policy documents

* Advise client and customers to project status, problems, strategies, new procedures and recommendations (e.g. formal briefings or reports, one on one discussions, etc.)

* Modify processes and procedures to reflect evolving customer requirements, changes in technology, in support of procurement activities; documentation to be stored in shared folders and revisited/modified as needed but no less than every six months

* Develop implementation plans (e.g., processes, schedules, workflow and procurement timelines and on-hand inventory) for asset management and procurement actions

* Coordinate, consolidate, and prioritize client requirements to meet the needs of the organization

* Resolve conflicts with internal and/or external customers; gain approval or support as needed

* Solicit customers' feedback to provide them optimal service

* Maintain tracking/suspense system (e.g., for projects, work requests, and internal and external tasking) maintained in a shared folder.  

Required Skills and Experience:

* Active TS/SCI Security Clearance with CI Polygraph

* Bachelor’s Degree or 7-10 years' equivalent experience in a related field

* Experience with Federal program and project management systems and Federal Acquisition processes

* PMP Certification or equivalent

* Experience developing schedules for moderately complex projects and programs, and leading small teams in executing these efforts

* May possess skills in change management understanding of ISO process and associated documents